Navigating Bizzabo: Understanding Security, Contact Options, and Key Personnel

Key Highlights

Robust Security Framework: Bizzabo prioritizes event data security and compliance, holding SOC 2 Type 2 and ISO 27001 certifications.
Multiple Contact Channels: Users can reach Bizzabo through email (support@bizzabo.com), phone (+1 800-604-2499 or +1 646-517-1135), social media, and contact forms on their website.
Focus on Data Privacy: Bizzabo acts as a "data processor," ensuring that user data remains under their control and is handled in compliance with regulations like GDPR.

Bizzabo is an event technology platform designed to help businesses manage, execute, and measure the success of their events. Founded in 2011, the company offers a comprehensive suite of tools for in-person, virtual, and hybrid events, including registration, ticketing, agenda management, and analytics. With headquarters in New York and Tel Aviv, Bizzabo serves a wide range of clients, from Fortune 100 companies to scaling tech businesses.

Bizzabo's Commitment to Security and Compliance

Bizzabo places a strong emphasis on information security and compliance to safeguard the vital data of its users. They have established a robust security infrastructure and adhere to industry-leading standards.

Certifications and Standards

Bizzabo is SOC 2 Type 2 and ISO 27001 certified, demonstrating their commitment to maintaining high standards for managing customer data. These certifications indicate that Bizzabo has implemented effective controls to protect the security, availability, processing integrity, confidentiality, and privacy of user information.

Security Measures in Place

To ensure the security of event data, Bizzabo employs several key measures:

Role-Based Access Control
Account administrators have control over team member access, and event leaders can manage attendee access to specific event content. This ensures that data is only accessible to those who require it.
Gated Events and Registrations
Event websites and registration can be protected through an identity provider (IdP), allowing organizers to control who can access event content. Single Sign-On (SSO) can also be enabled for attendees.
Secure Payments
Bizzabo complies with rigorous PCI DSS SAQ D V.4 protocols to ensure that all payment transactions are processed securely.
User Authentication
The platform supports the SSO/OAuth protocol for strong login security.
Data Privacy and GDPR Compliance
Bizzabo considers itself a "data processor," meaning that user data remains under the complete control of the user. Their policies and procedures are designed to protect user data and assist users in meeting their privacy obligations, including GDPR requirements.
Incident Management
Bizzabo has established policies and procedures for responding quickly to security and privacy events. This includes determining the exposure of information, identifying the source of the issue, and communicating promptly with affected customers.
Endpoint Protection
Endpoint workstations used by Bizzabo employees are protected with enterprise-grade antivirus/malware protection, centralized logging and monitoring, full-disk encryption, password protection, and auto-locking when idle.
Third-Party Assessments
All third-party sub-processors used by Bizzabo undergo a thorough security, compliance, and privacy assessment before being contracted and approved.

While Bizzabo is responsible for controls and configurations at the operating system layer, the security of the underlying cloud infrastructure (IaaS/PaaS) is managed by their cloud providers, AWS and GCP.

Contacting Bizzabo

Bizzabo offers several channels for users to get in touch with their team for support, inquiries, or other matters.

Email and Phone

The primary email address for support is support@bizzabo.com. They also provide phone support with numbers such as +1 800-604-2499 and +1 646-517-1135.

Website and Social Media

Users can find contact forms and information on the Bizzabo website, including specific pages for contact, legal resources, and security compliance. Bizzabo also maintains a presence on social media platforms like LinkedIn, Facebook, Twitter, and Instagram, which can be used for communication and support.

Specific Inquiry Types

Bizzabo provides specific contact points for different needs, such as sales inquiries, partnership opportunities, press inquiries, and career opportunities.

Understanding Bizzabo's Leadership and Structure

Knowing the leadership structure can be helpful when trying to understand the company's priorities, including their focus on security.

Executive Team

Bizzabo's executive team is led by Co-Founder and CEO Eran Ben-Shushan. The executive team is highly rated by employees.

The organizational structure includes teams focused on areas such as engineering, product, sales, marketing, and customer success. While specific details about the Chief Information Security Officer (CISO) are not readily available in the provided sources, the strong emphasis on security throughout Bizzabo's documentation suggests that information security is a key function within the company, likely overseen by dedicated security leadership.

Here is a table summarizing some key information about Bizzabo:

Attribute	Details
Founded	2011
Headquarters	New York, New York, USA & Tel Aviv, Israel
CEO	Eran Ben-Shushan
Employee Count (approx.)	200-400
Security Certifications	SOC 2 Type 2, ISO 27001
Primary Support Email	support@bizzabo.com

Visualizing Bizzabo

To provide a more complete picture of Bizzabo, here are some relevant images:

Bizzabo's office location at 50 West 23rd Street in New York City.

Office space within Bizzabo.

An image representing a conference, relevant to Bizzabo's event management services.

Understanding the Event Experience OS

Bizzabo positions itself as an Event Experience OS (Operating System), a data-rich open platform designed to empower Event Experience Leaders. This platform enables users to manage events, engage audiences, activate communities, and deliver powerful business outcomes. A key aspect of the Event Experience OS is its focus on keeping attendee data private and secure.

The platform supports immersive in-person, virtual, and hybrid event formats and includes features such as flexible registration, customizable event sites, agenda management, speaker and sponsor portals, a branded event app, a virtual venue, powerful integrations, onsite check-in, and smart wearables.

Insights into Email Formats

While the specific email address for Bizzabo's CISO is not publicly available, understanding the common email formats used within the company can be helpful for general contact purposes.

According to available information, a common email format used by Bizzabo is [first]@bizzabo.com, which accounts for a significant percentage of work email addresses. Another format identified is [first].[last]@bizzabo.com.


# Common Bizzabo Email Formats
# Format 1: [first]@bizzabo.com
# Example: jane@bizzabo.com

# Format 2: [first].[last]@bizzabo.com
# Example: john.doe@bizzabo.com

# To reach a specific individual, these formats might be used,
# but the direct email for a CISO would likely not be publicly listed for security reasons.

For security-related inquiries or reporting potential incidents, the recommended contact point is security@bizzabo.com or privacy@bizzabo.com, as indicated in their security and compliance resources.

Frequently Asked Questions

How can I contact Bizzabo support?

You can contact Bizzabo support via email at support@bizzabo.com, by phone at +1 800-604-2499 or +1 646-517-1135, through their website's contact forms, or via their social media channels.

Is Bizzabo secure?

Bizzabo prioritizes security and compliance, holding SOC 2 Type 2 and ISO 27001 certifications. They implement various security measures including role-based access control, secure payments, and data privacy protocols like GDPR compliance.

How does Bizzabo handle my data?

Bizzabo acts as a "data processor," meaning your data remains under your control. They have policies and procedures in place to protect your data and help you meet your privacy obligations.